I purchased a IPhone from craigslist went to set it up when I got home and I am stuck at the activation screen asking for a email and password and I cannot get ahold of the person I bought it from

I purchased a IPhone from craigslist went to set it up when I got home and I am stuck at the activation screen asking for a email and password and I cannot get ahold of the person I bought it from I really need help unlocking this device it was for my son or anyway I can get my money back

Posted on Feb 10, 2021 2:31 AM

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Posted on Feb 10, 2021 2:40 AM

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

 

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless, though I don't know whether Craigslist will help you on this.

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Question marked as Top-ranking reply

Feb 10, 2021 2:40 AM in response to IpadUser96

If a used iOS device has been 'Activation locked' then only the previous owner can unlock it, either by providing you with the account ID and password, or by removing it from his list of devices (as he should have done before selling it).

 

If you are unable to contact him to do this then I'm afraid you will not be able to use the device - there is no other way of unlocking it at all. Apple cannot unlock it for you, nor find the previous owner for you, and neither can the websites that offer to unlock it for a fee: these are scams.


You should if possible return it to wherever you bought it and ask for a refund as in this event the device is completely useless, though I don't know whether Craigslist will help you on this.

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I purchased a IPhone from craigslist went to set it up when I got home and I am stuck at the activation screen asking for a email and password and I cannot get ahold of the person I bought it from

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