The App Store says that my password or Apple ID is incorrect, when i update an app. Please help meeee

iPhone X, iOS 14

Posted on Feb 10, 2021 2:48 AM

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Question marked as Top-ranking reply

Posted on Feb 12, 2021 7:36 AM

Hello wnxx,


Thanks for visiting Apple Support Communities. We understand that when you update apps your Apple ID is requested, and you're alerted that the information is wrong. Have you ever used a different Apple ID to download apps? If so, it's likely looking for that information. If that's the case you'll either need to continue to put in the other Apple ID details, or delete and reinstall the app with your current Apple ID.


If that's not the case, make sure you're able to sign in at the Apple ID website here: Manage your Apple ID


If you're not able to sign in there, you'll want to reset your password:


If you forgot your Apple ID password

What to do after you change your Apple ID or password


Keep us posted.


Take care.

1 reply
Question marked as Top-ranking reply

Feb 12, 2021 7:36 AM in response to wnxx

Hello wnxx,


Thanks for visiting Apple Support Communities. We understand that when you update apps your Apple ID is requested, and you're alerted that the information is wrong. Have you ever used a different Apple ID to download apps? If so, it's likely looking for that information. If that's the case you'll either need to continue to put in the other Apple ID details, or delete and reinstall the app with your current Apple ID.


If that's not the case, make sure you're able to sign in at the Apple ID website here: Manage your Apple ID


If you're not able to sign in there, you'll want to reset your password:


If you forgot your Apple ID password

What to do after you change your Apple ID or password


Keep us posted.


Take care.

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The App Store says that my password or Apple ID is incorrect, when i update an app. Please help meeee

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