the itunes store is unable to process purchases at this time

I wanna know why I receive this notification when I try to download an app on my device. what's the problem and how can I fix it ? the notification is : itunes store is unable to process purchases at this time.

Posted on Feb 10, 2021 7:01 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 15, 2021 6:12 PM

I encountered this error message on an iphone 5C whilst trying to download an App from iCloud that I had previously installed.

These steps worked for me:


  1. Go to Settings, click on your apple ID and then Sign out.
  2. Go to the App Store App and try Download the problematic app.
  3. You should get prompted to sign in with an existing AppleID or create a new one, log in as normal with your existing AppleID.
  4. In my case I was then prompted with a message saying that the current version of the App is incompatible with my IOS Version and did I want to download the last compatible version for my device - I selected yes.
  5. The App then downloaded - all good :)


Hopefully this will work for some users who are experiencing the same issue here.

34 replies

Feb 24, 2021 11:28 AM in response to layal277

I'm having this problem on my MacBook Pro. (Still on El Capitan.) It keeps telling me I have updates, but then it won't let me update them.


First I get:

The iTunes Store is unable to process purchases at this time.

Please try again later.


I click OK and this pops up:

We could not complete your request.

There was an error in the App Store. Please try again later.


Later never comes. I tried making the updates through Purchases, but that makes no difference. I've signed out, signed in, restarted, updated payment options and verified everything verifiable. This has been going on for days. Super annoying.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

the itunes store is unable to process purchases at this time

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.