iMac 2020 rebooting issue

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Level 1

4 points

iMac 2020 rebooting issue

I am having an issue with my new iMac rebooting it is a retina 5K 27" 2020. I install 64GB RAM from OWC when I first bought it. It happens about once a day or every other day over the last few weeks. I have been using the computer for about 8 weeks and it s only been the last 3 or so weeks this has been happening. I run Adobe Creative Suite, but nothing doing anything too robust. I do a lot of Zoom and Team meetings so this is really causing an issue. Thanks in advance for your ideas

iMac 27″, macOS 10.15

Posted on Feb 10, 2021 11:13 AM

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Answer 1

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rkaufmann87

Level 10

140,700 points

Feb 10, 2021 11:16 AM in response to Kmcdonoughnh

Please remove the OWC RAM and then test with the original RAM . If the restarts cease, then you know it is related to the OWC RAM. In that case, please call OWC and discuss so they can assist you.

64GB is a lot of RAM so you should not have any shortages so I would not focus on the amount of RAM installed.

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