Automatic updates don't

Hi blind_elk,

We see you're having issues with the 'Automatic Updates' feature not automatically applying your iOS updates. We'd like to see if we can help out with that.

This page here has some details that may help out with this: Update your iPhone, iPad, or iPod touch

In Settings > General > Software Update > Customize Automatic Updates, do you have both the 'Download iOS Updates' and 'Install iOS Updates' options enabled? Also be sure to note that the page does mention "Some updates might need to be installed manually." The automatic updates will happen overnight, and while the device is locked, connected to power, and connected to Wi-Fi. If you're not regularly having it connected to Wi-Fi and power overnight, that may be playing a part, as well.

Take care!

blind_elk,

Thanks for clarifying the issue. We note you mention having the devices connected to Wi-Fi and plugged in. Are both of those applicable overnight as well? We ask as that'll be when the automatic updates would take place. How much storage is available on each device? If both are very low on available storage, then this could be a cause. Try also connecting to a different Wi-Fi network on the affected devices, if possible, to help rule out any configuration issues with the existing network.

Is this happening for a long period of time after an iOS update releases before attempting the manual install? For example, does it still not install the updates after a couple weeks?

If that's the case, and none of the steps in this link helps: If your iPhone, iPad or iPod touch won't update then contact Apple Support

Cheers.

blind_elk,

Thanks for clarifying all of those details. For further investigation into the issue, we'd recommend trying to reach out again to Apple Support. If you're having issues contacting them using the prior link on either the iPad or the iPhone, then you can find the worldwide contact numbers here: Contact Apple for support and service

Have a good one!