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I’m unable to connect my apple pen

I’ve tired everything and my apple pen won’t stay connected.

iPad Pro, iPadOS 14

Posted on Feb 10, 2021 9:15 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2021 7:44 AM

If having difficulties, here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Connect your first generation Pencil to the Lightning port of your iPad - or, for a second generation Pencil, attach the Pencil to the magnetic charging port.


Verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find entries for the Pencil. Finding the pencil listed here suggests that the Pencil electronics are good - otherwise, you have a totally dead pencil.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be failing or dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. A second generation Pencil should always be docked with the iPad whenever it is not being actively used; doing so will optimally charge the battery and protect it from damage.


Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

2 replies
Question marked as Top-ranking reply

Feb 11, 2021 7:44 AM in response to Sony027

If having difficulties, here is one of the better troubleshooting guides for the Apple Pencil that may be helpful in working through common issues:

https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/


If you have checked through potential issues using the linked troubleshooting guide, then your Apple Pencil may be displaying symptoms of a dead battery - that will not accept or hold any charge.


Connect your first generation Pencil to the Lightning port of your iPad - or, for a second generation Pencil, attach the Pencil to the magnetic charging port.


Verify that the Pencil is recognised:

Settings > General > About


Scroll to the bottom of the page - and you should find entries for the Pencil. Finding the pencil listed here suggests that the Pencil electronics are good - otherwise, you have a totally dead pencil.


Check the Battery Widget for the charge status of the Pencil. Is it 100%? If not, let the Pencil charge; if it is fully charged, disconnect from the iPad. 


When disconnected from iPad, does the Pencil disappear from the Battery Widget - or it’s indicated state of charge suddenly fall? If either of these are true, then the Pencil battery is likely to be failing or dead.


The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”. It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. A second generation Pencil should always be docked with the iPad whenever it is not being actively used; doing so will optimally charge the battery and protect it from damage.


Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.


If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.


I hope this information proves to be helpful in both diagnosing and resolving the problem.

I’m unable to connect my apple pen

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