I need help updating my phone

Why isn’t my phone updating ?

iPhone 6s, iOS 12

Posted on Feb 11, 2021 8:36 AM

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Lawrence Finch

Community+ 2025

Level 10

228,768 points

Posted on Feb 11, 2021 8:38 AM

Go to Settings/General/About and see what model phone you have. I suspect it is an iPhone 6, not a 6S, and if that’s correct it can’t be updated above the current iOS 12 version (12.5.1).

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Top-ranking reply

Lawrence Finch

Community+ 2025

Level 10

228,768 points

Feb 11, 2021 8:38 AM in response to TrinityCarmouche

Go to Settings/General/About and see what model phone you have. I suspect it is an iPhone 6, not a 6S, and if that’s correct it can’t be updated above the current iOS 12 version (12.5.1).

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