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My refund request was accepted but the refund is not yet shown on my bank account

when will i get the money back

iPhone XS, iOS 14

Posted on Feb 11, 2021 9:28 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2021 4:08 PM

Hello Chris, perhaps this will prove elucidating:


After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

3 replies
Question marked as Top-ranking reply

Feb 12, 2021 4:08 PM in response to Chris2412

Hello Chris, perhaps this will prove elucidating:


After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.


- Store credit: 48 hours

- Mobile phone billing: Up to 60 days

- Other payment methods: Up to 30 days for it to appear on a statement.


You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".


Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904


If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.

My refund request was accepted but the refund is not yet shown on my bank account

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