Blood Oxygen and ECG not available

Question

Level 1

8 points

Blood Oxygen and ECG not available

I am a new user on the Apple watch 6. The ECG and Blood Oxygen show that it is not available under the Health checklist within the Health app. It is also not available at the app store on the watch it self.

Apple Watch

Posted on Feb 11, 2021 10:08 PM

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Answer 1

Top-ranking reply

ckuan

Level 10

120,776 points

Feb 12, 2021 2:54 PM in response to Klipkoud

Is iOS 14.4 installed on your iPhone?

Is watchOS 7.3 installed on your Watch?

If not, first update your devices(s).

Make sure your Settings > General > Language & Region are set correctly.

FYI:

Blood Oxygen app measurements are not intended for medical use, including self-diagnosis or consultation with a doctor, and are only designed for general fitness and wellness purposes.
The ECG app and irregular rhythm notification require the latest version of watchOS and iOS, and are not intended for use by people under 22 years old. The ECG app is available on Apple Watch Series 4 or later (not including Apple Watch SE). The irregular rhythm notification is not designed for people who have been previously diagnosed with Afib.

Still no joy, the Watch may be imported from overseas.

Check iPhone's Watch app > My Watch > General > About > Model > tap here to see number starting with A????

Compare it with this link => Identify your Apple Watch - Apple Support

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Answer 2

ckuan

Level 10

120,776 points

Feb 11, 2021 10:43 PM in response to Klipkoud

Tell us where you are using the Apple Watch?

And which country was the Apple Watch bought?

The options are not available everywhere.

See country list that support ECG => watchOS - Feature Availability - Apple

And Blood O2 => watchOS - Feature Availability - Apple

Note: Blood Oxygen app is not supported on an Apple Watch SE

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Answer 3

ckuan

Level 10

120,776 points

Feb 12, 2021 1:00 AM in response to Klipkoud

But you didn't buy Watch in South Africa, did you?

The options depended on

Where the Watch was sold (not illegally imported)
Where the Watch is used.

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Answer 4

Klipkoud Author

Level 1

8 points

Feb 12, 2021 12:52 AM in response to ckuan

In South Africa. Dis see that South Africa do appear on the list of countries where it is available.

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Answer 5

Klipkoud Author

Level 1

8 points

Feb 12, 2021 11:44 AM in response to ckuan

The watch was bought in South Africa and used in South Africa. Got it when purchased with my phone at a legal shop! MTN is one of the distributors of apple products in South Africa!!!!!

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