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Power cord working but laptop won't charge or run

My macbook air won't charge and won't run off of the charger. I've confirmed that my power cord works fine. And I tried it with a different power cord that I know is working and it still didn't charge and won't run. It's definitely the laptop. And now the battery has run out so I can't even start it. Do I just need to take it in?

MacBook Air

Posted on Feb 12, 2021 7:31 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 12, 2021 8:22 AM

You may contact Apple and see about send-in or take-in.


• Product Service and Repair Information - Official Apple Support*

https://support.apple.com/repair/products


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


"Choose the service and repair option that’s best for you."

Send it in: Request a box and send your [Apple Product] to an Apple Repair Center.

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.


• Get Support - Apple

https://getsupport.apple.com/


• Apple - Find Locations - (sales support retail AASP service)

https://locate.apple.com/



1 reply
Question marked as Top-ranking reply

Feb 12, 2021 8:22 AM in response to mrskybluestar

You may contact Apple and see about send-in or take-in.


• Product Service and Repair Information - Official Apple Support*

https://support.apple.com/repair/products


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


"Choose the service and repair option that’s best for you."

Send it in: Request a box and send your [Apple Product] to an Apple Repair Center.

Bring it in: Set up an appointment at an Apple Store or an Apple Authorized Service Provider.


• Get Support - Apple

https://getsupport.apple.com/


• Apple - Find Locations - (sales support retail AASP service)

https://locate.apple.com/



Power cord working but laptop won't charge or run

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