Problem with iPhone synchronization

Question

Problem with iPhone synchronization

Hello!

I have really annoying problem. I have a lot of music in my library and it is synchronized with my iPhone 8 Plus (the latest iOS). When I tried to synchronize it I got note that it is impossible to synch because of lack of memory. Then, when I made second try, all my music in my phone disappeared and Finder synch it again. It looks like it tried to add the same music which was already in the phone.

Does anybody know why it happened? Thanks!

iPhone 8 Plus, iOS 14

Posted on Feb 12, 2021 8:11 AM

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Answer 1

Best reply

SnickZ.

Community Specialist

Feb 21, 2021 3:19 PM in response to wernieseinbrot

wernieseinbrot,

Thanks for the update.

When you plug in your iPhone, does it sync automatically? If so, go to Finder while your iPhone is plugged in, and click the General tab. Look for Options and remove the check mark in the box next to "Automatically sync when this iPhone is connected".

Then try syncing only what you'd like to add to your iPhone. This will guide you: Use the Finder to sync your iPhone, iPad, or iPod with your computer

Cheers!

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Answer 2

Leanne_68

Community Specialist

Feb 15, 2021 8:23 AM in response to wernieseinbrot

Hi there wernieseinbrot,

Welcome to Apple Support Communities!

It sounds like you're not able to sync music because there isn't enough space on your iPhone. We can certainly help.

Please follow the steps here: How to check the storage on your iPhone, iPad, and iPod touch

If you're experiencing an issue with storage on your Mac, follow this: How to free up storage space on your Mac

Have a great day!

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Answer 3

Brian_P7

Community Specialist

Feb 21, 2021 10:57 AM in response to wernieseinbrot

wernieseinbrot,

We appreciate the information.

What does the error say when you attempt to sync your iPhone with your iMac.

Complete this to help with errors: If you see an error in Finder or iTunes on your computer

Cheers!

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Answer 4

Feb 21, 2021 3:45 AM in response to Leanne_68

Thanks for this answer, but... it isn't my issue. I have enough space and I have already music in my phone and in regular, daily synchronization with my iMac, it shows problem and erase all music and sync it again. It has happened also today... It's really annoying...

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Answer 5

Feb 21, 2021 11:48 AM in response to Brian_P7

Hi! I have my macOS in polish, but this error shows that it isn't enough space in my iPhone. Yes, it isn't enough space for syncing music TWICE, because one still exists in iPhone's memory and he tried to sync it again. I really do not know what is happening and why it tried to sync music when it is in the memory.

Have a nice day!

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Problem with iPhone synchronization

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