iPad Pro 11 first gen suddenly lost mobile data.

So I noticed a day or two ago that I had no mobile data. I’ve been using the iPad with a Three sim for over a year without issue.


There are no “sim error” messages, it’s like it’s just forgotten it’s a cellular iPad.


Removing and replacing the sim makes no difference, but the sim works in another device.


In general>about settings section, Network provider is listed as iPad 45.0.

Mobile number says unknown.


Under the mobile data toggle, all I get is a link to add a data plan through a qr code which I don’t have and have never had.


Ive fully reset and reinstalled the iPad and still nothing.


I guess the sim port has gone bad somehow as it just doesn’t seem to know it even has a sim slot. I’m not getting any no service messages or anything, it just doesn’t see there is a sim installed.


The IPad is out of warranty and I’m not paying £400+ to send it to apple to be looked at.

Its mental that a less than 2 year old £1000+ device can be rendered useless so easily, but I know apple won’t help at all and I’ll end up having to buy a new one..

Before I bin this one anyone have any other ideas?

The iPad did auto update the other day, but I can’t say for sure if the problem started at the same time, but it is possible.



iPad Pro, iPadOS 14

Posted on Feb 12, 2021 8:54 AM

Reply
1 reply

Feb 15, 2021 8:39 AM in response to TCR4x4

Hello TCR4x4,


It sounds as though your iPad is showing the 'No SIM' alert, and not getting cellular service. Removing and reseating the SIM as you've done, along with testing the SIM card in another device are great troubleshooting steps. There are additional steps that Apple does recommend which are outlined in the following article.


If you see 'invalid SIM' or 'no SIM' on your iPhone or iPad


If you continue to have issues after completing those steps you would want to reach out to Apple. You can find their contact information via the Get Support website.


Take care!

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iPad Pro 11 first gen suddenly lost mobile data.

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