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Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

MacBook Pro 15″, macOS 11.2

Posted on Feb 12, 2021 10:04 AM

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Question marked as Apple recommended

Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Posted on Feb 12, 2021 10:38 AM

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1 reply
Question marked as Apple recommended

Feb 12, 2021 10:38 AM in response to creagent

Boot into Safe Mode by booting with the Shift key held down and check there to see if the problem persists.  Reboot normally and test again.


NOTE: Safe Mode boot can take up to 10 minutes as it's doing the following; 

• Verifies your startup disk and attempts to repair directory issues, if needed

• Loads only required kernel extensions (prevents 3rd party kernel/extensions from loading)

• Prevents Startup Items and Login Items from opening automatically

• Disables user-installed fonts 

• Deletes font caches, kernel cache, and other system cache files


Just recently downloaded Big Sur several days ago. When I type in a name/number to send a message I cannot go down and type a message. I can only scroll down previous messages to add another message. Why does it not recognize a new message?

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