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Noa03 Author

Level 1

4 points

What if the previous owner forgot his gmail that use to setup the phone?

Posted on Feb 12, 2021 4:14 PM

Best reply

Eric Root

Level 10

684,045 points

Posted on Feb 12, 2021 5:21 PM

The previous owner needs to log out of iCloud or go to https://www.icloud.com/find/ and erase the device, then remove it from their account. If they won't do that, the device is useless. Apple won't unlock it.

Turn off Activation Lock - Apple Support.

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What if the previous owner forgot his gmail that use to setup the phone?

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