Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Lost AirPod pro charging case

I have lost my AirPod pro charging case what do I do

Posted on Feb 13, 2021 12:36 AM

Reply
Question marked as Best reply

Posted on Feb 13, 2021 8:42 PM

Unfortunately you cannot track a lost case with FindMy.


Read this about replacing it:


Replacement instructions are provided at the bottom of this support article "If your AirPods are lost: --> https://support.apple.com/HT207581


1. If you can't find your AirPod or Charging Case, or if something is damaged, get the serial number. Click on this link to discover how to find it --> https://support.apple.com/HT209371


2. Contact Apple Support for a replacement. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

(You may have to go to the support article in my first link for the special Airpod replacement service link if that one doesn't work.)


3. Learn how to set up your replacement.

Set up your replacement AirPods or charging case - "When you get your replacement, follow these steps to use your AirPods again." --> https://support.apple.com/HT207827

1 reply
Question marked as Best reply

Feb 13, 2021 8:42 PM in response to elaina178

Unfortunately you cannot track a lost case with FindMy.


Read this about replacing it:


Replacement instructions are provided at the bottom of this support article "If your AirPods are lost: --> https://support.apple.com/HT207581


1. If you can't find your AirPod or Charging Case, or if something is damaged, get the serial number. Click on this link to discover how to find it --> https://support.apple.com/HT209371


2. Contact Apple Support for a replacement. Click here --> https://getsupport.apple.com/?caller=kbase&PGF=PGF32003&category_id=SC0298

(You may have to go to the support article in my first link for the special Airpod replacement service link if that one doesn't work.)


3. Learn how to set up your replacement.

Set up your replacement AirPods or charging case - "When you get your replacement, follow these steps to use your AirPods again." --> https://support.apple.com/HT207827

Lost AirPod pro charging case

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.