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Boxer4578 Author

Level 1

9 points

I got charged for a heart monitor app I didn’t agree to

How can I stop this auto payment and make sure this subscription is canceled and I want refunded the $76.64

[Re-Titled by Moderator]

Posted on Feb 13, 2021 5:52 AM

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Top-ranking reply

Level 8

39,487 points

Posted on Feb 13, 2021 6:01 AM

To stop a subscription follow the steps in this guide:

See or cancel your subscriptions - Apple Support

When the subscription shows Expires on [Date]

That means the subscription is canceled.

If you are still unable to cancel the subscription:

Contact Apple for support and service - Apple Support

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support

You are not guaranteed a refund tough.

This is an automated process, if you wish to explain your situation in-depth to a person you can:

Contact Apple for support and service - Apple Support

Also, see this:

How long refunds from the App Store or other Apple services take - Apple Support

Good luck!

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Similar questions

2 replies

Top-ranking reply

Level 8

39,487 points

Feb 13, 2021 6:01 AM in response to Boxer4578

To stop a subscription follow the steps in this guide:

See or cancel your subscriptions - Apple Support

When the subscription shows Expires on [Date]

That means the subscription is canceled.

If you are still unable to cancel the subscription:

Contact Apple for support and service - Apple Support

You can request a refund by following the steps in this guide:

Request a refund for apps or content that you bought from Apple - Apple Support

You are not guaranteed a refund tough.

This is an automated process, if you wish to explain your situation in-depth to a person you can:

Contact Apple for support and service - Apple Support

Also, see this:

How long refunds from the App Store or other Apple services take - Apple Support

Good luck!

Reply

Boxer4578 Author

Level 1

9 points

Feb 18, 2021 10:08 AM in response to Androish

I canceled the subscription the morning it came up on my phone and changed my password. The $76.64 was still pending at that time and told your company I didn’t want it. You still pulled the money and caused a overdraft of $30 on top of the $76.64 and don’t even have the app on my phone. I will cover the $30 but again I want the $76.64 back. If we can’t fix this I will call PayPal and we’ll go from there.

Reply

I got charged for a heart monitor app I didn’t agree to

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