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Spinning Beach Ball

I have a 6month new iMac OS Catalina Version10.15.4

On the start up, when I click the apple logo, and any of the description above, ...the spinning wheel appears for 30 or more seconds. What is causing this? This has been happening even before I got the recently software update to Big Sur. Please help me on how to disappear that spinning wheel... it is annoying and disappointed to experience this with a new expensive iMac.

Thanks for your support.

nxr1230

iMac, OS X 10.11

Posted on Feb 13, 2021 10:44 AM

Reply
1 reply

Feb 13, 2021 5:18 PM in response to nxr1230

Hi nxr1230,


I believe we need to proceed with an EtreCheck report. EtreCheck is a useful app to diagnose issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:


  1. Go to the Mac App Store and search for "EtreCheck."
  2. Download it. It is a free and trusted app; as it is on the Mac App Store, and only trusted apps can be submitted.
  3. Run the report, and put it in a post, as seen here - https://discussions.apple.com/docs/DOC-250000211 We will then examine the report for issues in your Mac.
  4. If it asks for Full Disk Access, follow the prompts to enable it.


I think that you should also run Apple Diagnostics -  Use Apple Diagnostics to test your Mac - Apple Support


Please post results of both!


Cheers,


Jack

Spinning Beach Ball

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