Apple ID query

Hi there rowena244,

It sounds like you're experiencing an issue logging in to your Apple ID due to an incorrect trusted number, and we'd like to share some resources that can help.

Get started here: Two-factor authentication for Apple ID

Specifically, check out the section below under the "Manage your account" section:

"Manage your trusted phone numbers

To use two-factor authentication, you need at least one trusted phone number on file where you can receive verification codes. Consider verifying an additional trusted phone number other than your own phone number. If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account.

Update your trusted phone number on your Apple ID account page

1. Go to appleid.apple.com.
2. Sign in with your Apple ID.
3. Go to the Security section and click Edit.

If you want to add a phone number, click Add a Trusted Phone Number and enter the phone number. Choose to verify the number with a text message or automated phone call, and click Continue. To remove a trusted phone number, click x icon next to the phone number you want to remove.

Update your trusted phone number through account recovery

1. Go to appleid.apple.com.
2. Sign in with your Apple ID.
3. Select “Didn’t get a verification code?”, then select More Options.
4. You'll be redirected to iforgot.apple.com.
5. Complete your account recovery request. Learn more about account recovery."

This page can also help with getting signed in: Get a verification code and sign in with two-factor authentication

Cheers!

rowena244,

We're glad to hear that information was helpful.

Feel free to post again if you have any questions in the future.

Take care!