Apple ID: Asked for security questions that never had an answer.

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Level 1

48 points

Apple ID: Asked for security questions that never had an answer.

I manage the Apple IDs for my parents (they are allergic to passwords & accounts).... Successfully reset the password on the one ID (user name known, password known.)

However! I am now being asked for security passwords and one of them never had an answer, period.

The question w/no answer is always in a mix and as such have no way to proceed or get them reset up on their account. Their account information is written down in case something like this happened and this questions is NOT present.

We ran into this once or twice in the past, where we are surprised by foreign security questions so we made a point to write these down...and here we are again...we never answered Dream Job in this case.

Posted on Feb 13, 2021 5:14 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,215 points

Feb 16, 2021 11:45 AM in response to PixelRogue1

Contact Apple ID Support for assistance. See the Apple Support articles below for contact information.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option. You may have to pick a slightly different problem.

Apple Support schedule phone call

https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.

From the Apple Support article below.

Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.

Security and your Apple ID - Apple Support.

Based on multiple posts I have read, they will not help you recover the answers to your security questions.

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Answer 2

Eric--F

Community Specialist

Feb 16, 2021 4:31 PM in response to PixelRogue1

PixelRogue1,

Thank you for trying to reset your security questions and we understand it's important to get those reset to only security questions that your parent has chosen. Since you are seeing this random security question and unable to reset either the password or security question, you can contact Apple Support for further assistance here: Contact Apple Support

Best wishes.

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Answer 3

Feb 17, 2021 6:50 AM in response to PixelRogue1

PixelRogue1,

We understand that the Apple ID email and password are working. We referred to Apple Support for further help with that security question only, as that wasn't selected by your parent as a security question, which shouldn't be happening. You can also se the available phone numbers for Apple Support here: Contact Apple for support and service

Have a great rest of your week.

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Answer 4

SnickZ.

Community Specialist

Feb 16, 2021 10:15 AM in response to PixelRogue1

Hey there, PixelRogue1.

We understand that you are getting a security question for one of your parent's Apple ID accounts, which was never a selected security question. Are you able to reset the security questions? This article shows how: If you forgot the answers to your Apple ID security questions If possible, you could try resetting the security questions and then try resetting the password.

Let us know how that goes. Take care.

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Answer 5

PixelRogue1 Author

Level 1

48 points

Feb 16, 2021 12:37 PM in response to Eric Root

This exact same thing happened once or twice before so we wrote down the information when creating the account. We never had the question Favorite Job answered.

We know the user name, know the password. This is crazy.

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Answer 6

PixelRogue1 Author

Level 1

48 points

Feb 16, 2021 5:22 PM in response to Eric--F

The user name and password and known and working as expected (except unable to update apps even though we know the password and password is working.)

security questions - and one of the question never had an answer.

downward spiral this will go, because wiping one of the devices that my dad lives by is an app called Clear Record that is no longer available...so wiping the device runs too much risk....setting up a new Apple ID hits the same friction point... everything has been written down to prevent this from happening and it happened anyway, again.

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Answer 7

PixelRogue1 Author

Level 1

48 points

Feb 16, 2021 10:41 AM in response to SnickZ.

Not enough information to reset passwords.

Cannot Reset Security Questions

We don’t have sufficient information to reset your security questions.

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