Iphone X storage is full - tried everything

Hello Naomii28,

It sounds as though you're seeing a large portion of storage being used by other on your iPhone X, and experiencing a decrease in performance. Getting the performance that's expected from your iPhone is important, and you've walked through some great steps with managing the storage on your device.

There is a possibility that the health of the iPhone's battery may be impacting the iPhone's performance. You can find some great information about how the iPhone's battery and performance are related in the following article.

iPhone Battery and Performance

In regards to the storage usage you're seeing are you also getting storage full alerts?

We look forward to your response.

Hi Naomii28,

Thank you for providing the battery health percentage. In the article that was previously linked, there's a section titled Your battery's maximum capacity. In that section it outlines that a normal battery is designed to retain up to 80% of it's original capacity at 500 charge cycles. With the battery percentage at 88% that's a good indication that the issue may not be related to the battery.

The next step would be confirm that iOS is updated. You can find the steps for updating in the following link.

Update your iPhone, iPad, or iPod touch

If you're running the latest iOS, or the issue continues after updating the next step would be to reach out to Apple. You can find their contact information via the Get Support website.

Take care!