Why is it asking for card information updates when I’m trying to download a free app
I tried downloading a free app but wants me to update payment info!? Why when it’s free!? How do I change that??
iPhone 6s, iOS 14
Question marked as
Hello Concerned,
Free apps requiring a payment method is not an uncommon observation. Some possible reasons are outlined in the links below such as outstanding balance or ongoing subscriptions. You can try to set up your account without a payment method but you may find there is no option other than to enter a valid payment method to satisfy Apple's requirement. If the item is free you will not be charged. You can also later remove the payment method and see if it only needs to be there temporarily.
If you can’t download or update apps on your iPhone or iPad - https://support.apple.com/HT207165
- "You might need to have a payment method on file, even if the app that you want to download is free." This is the blanket statement that kind of says it all without Apple actually providing a specific reason.
Create or use your Apple ID without a payment method - https://support.apple.com/HT204034
If you can't remove your last payment method or use no payment method with your Apple ID - https://support.apple.com/HT203905 - "Learn why you can't use your Apple ID without a payment method in the App Store, iTunes Store, and more."
If you still have problems Click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world." - https://support.apple.com/HT201232