Forgotten password to older MacBook Pro

Hi zilla34,

If the Mac was truly factory reset, you should have been presented with the macOS Setup Assistant when you powered on your Mac.

You might be able to reset the password on your 2010 MacBook Pro using these steps:

1. Start up in macOS Recovery: Press and hold Command-R as you restart your Mac. Release the keys when the Apple logo and a progress bar appear.
2. If you're asked for administrator credentials, provide them to continue.
3. At the very top of the screen, select Utilities -> Terminal.
4. Type "resetpassword" without the quotes and hit Enter (Return).
5. Follow the onscreen instructions to reset your password.

If you want to erase your Mac instead and start fresh, these steps can help: How to erase your Intel-based Mac - Apple Support

Hi zilla34,

You may be able to reset your MacBook Pro login password using your Apple ID.

Select your MacBook Pro Version at the top of the page that opens when you click the link below

https://support.apple.com/en-au/guide/mac-help/mh35902/mac

Hope this works for you.

Hi Zilla34

You must be keen to get going with your newly restored MacBook Pro! Sorry you still have difficulty.

Wondering if you've had a chat about access with the folks who cleaned & restored your MacBook Pro ?

If they weren't using your own log-in details, they may have forgotten to tell you how to log-in now ?

Failing that, you might want to look at password info. / access in the User Guide forMacBook Pro (2010)

https://support.apple.com/en-au/guide/system-information/syspr35535/mac

All the best!

Hi Zilla 34,

Grateful to know that the precise help you needed arrived on the scene!

Thanks for sticking in there, and trying some of the suggestions!

Thanks too, to Encryptor5000 for coming to the rescue!

Cheers!

Another place to try for MacBook Pro (2010) Manual

https://all-guidesbox.com/model/apple/macbook-pro-mb134x-a.html

You're welcome! zilla34 :)