iTunes won't accept my debit card

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Level 1

5 points

iTunes won't accept my debit card

Hi

I’ve been trying to add my credit card information for 2 weeks and iTunes won’t accept it. It’s the same card that I have always used. It is a debt card, I have never owned a credit card and don’t plan on getting one.

I also wanted to sign up for Apple TV but can not because of my payment information.

What’s going on?

Joe M.

Sent from my iPhone

On Feb 14, 2021, at 08:30, iTunes Store <do_not_reply@itunes.com> wrote:

Dear ***** you are scheduled to be charged $0.99 for your 50 GB iCloud storage plan, but there is a problem with your payment information.Please update your payment information as soon as possible. If we cannot successfully charge your account, it will be downgraded to the free 5 GB plan and your service may be affected.Follow the instructions below to update your billing information:

1.Go to Settings > [your name] > iTunes & App Store.

2.Tap your Apple ID, then tap View Apple ID. You might be asked to sign in.

3.Tap Manage Payments (if you’re using an older version of iOS, tap Payment Information) and follow the prompts.

You can also update your billing information on a Mac or PC.The iCloud Team

iCloud is a service provided by Apple. Apple ID | iCloud Support | Terms and Conditions | Privacy Policy

Copyright © 2021 Apple Inc. 1 Apple Park Way, Cupertino, CA 95014, United States. All rights reserved.

[Edited by Moderator]

Posted on Feb 14, 2021 8:43 PM

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Answer 1

Top-ranking reply

CaryJoel Author

Level 1

5 points

Feb 14, 2021 9:24 PM in response to Limnos

i do not have an unpaid balance for anything Apple related and I still can’t add my payment card

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Answer 2

CaryJoel Author

Level 1

5 points

Feb 14, 2021 9:28 PM in response to CaryJoel

I do not have an unpaid iTunes balance or any type of Apple related unpaid balance. I have not changed anything to my method of payment in 10 years my card is not expired. It the same card that I have always used

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Answer 3

Limnos

Level 10

421,747 points

Feb 14, 2021 8:47 PM in response to CaryJoel

Hello CaryJoel,

Read this link about what to do "If your payment method is declined in the App Store or iTunes Store" - Click here --> https://support.apple.com/HT203005

If you still have a problem contact Apple:

Click here --> https://support.apple.com/choose-country-region/media-services Select an option and keep on working your way down the menu until you get to one saying your "topic isn't listed". This will present you with support by chat or telephone call.

or

Worldwide iTunes support - https://support.apple.com/country-selector/itunes

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Answer 4

Limnos

Level 10

421,747 points

Feb 15, 2021 6:33 AM in response to CaryJoel

Remember, the volunteers responding to you here are just other users like yourself. I do not work for Apple so there is nothing I can do other than advise you. There is clearly some disconnect between Apple and the line of communication to your financial agency. You can start with your bank and ask them to see if there's anything from their end or the authorizing system they use that would result in Apple getting a "bad card" response from whomever they are asking for payments. If you want to try approaching this from Apple's end then you need to contact them using one of the methods I provided earlier.

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