I have a red line on my display what do I do

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Level 1

8 points

I have a red line on my display what do I do

My 27" LG monitor arrived just yesterday from Apple and today it already has a vertical red line. How do I fix or exchange?

Mac mini 2018 or later

Posted on Feb 14, 2021 10:42 PM

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Answer 1

Top-ranking reply

Jeff_W.

Community Specialist

Feb 17, 2021 6:21 AM in response to chadiver

Hello there chadiver,

We can understand the concern with your new LG display showing a red line, and we're happy to help you with this. We suggest getting in touch with LG support for help with this hardware issue:

LG Support

You can also get in touch with the Apple Sales team for you return options:

Contact Apple

We hope this helps you.

Have a great day!

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Answer 2

chadiver Author

Level 1

8 points

Feb 17, 2021 5:21 PM in response to Jeff_W.

Thanks for your response. I've been in touch with Apple and am likely to return the product. Strangest thing, though, is that after the red line appearing occasionally the first few days, it has not re-appeared for the past 48 hours so ... not sure what I'll do.

But regardless thanks for your response.

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Answer 3

Brian_P7

Community Specialist

Feb 17, 2021 7:09 PM in response to chadiver

Hey chadiver,

You're welcome, and thanks for the follow-up info. Please feel free to reach back out if you have any other questions. We're here for you.

Take care and be safe.

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I have a red line on my display what do I do

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