Cannot read battery health

iPhone XS Max, iOS 14

Posted on Feb 15, 2021 7:23 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 17, 2021 9:45 AM

Thank you for posting here in Apple Support Communities, vynner.


We can see that you're unable to get a battery usage reading of your iPhone, and that the iOS isn't able to verify if your battery is genuine. We'd be happy to provide you with the information you'll need, and get you going in the right direction for a resolution. To start, we ask that you check out the information within the following resource: About genuine iPhone batteries - Apple Support


We'd then recommend that you reach out to Apple Support directly for assistance. Here's how: Get Support


Take care!

1 reply
Question marked as Top-ranking reply

Feb 17, 2021 9:45 AM in response to vynner

Thank you for posting here in Apple Support Communities, vynner.


We can see that you're unable to get a battery usage reading of your iPhone, and that the iOS isn't able to verify if your battery is genuine. We'd be happy to provide you with the information you'll need, and get you going in the right direction for a resolution. To start, we ask that you check out the information within the following resource: About genuine iPhone batteries - Apple Support


We'd then recommend that you reach out to Apple Support directly for assistance. Here's how: Get Support


Take care!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot read battery health

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.