Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone notifications not working on iOS 14.4

Hello,


This has been a recurring issue since I've had this phone (iPhone XS Max) two years ago, and present in every single iOS version available. Push notifications work fine for months, but then every single app stops having notifications at the same time. It's not just Messages, but also Gmail, Telegram, WhatsApp, Discord, etc. I've contacted support a couple of times and so far the only two solutions that temporarily solve the issue are re-installing every affected app, or reseting the entire phone to a factory state (restoring from a back-up won't work) and then re-downloading everything. None of the other tricks out there appear to work (bluetooth, airplane mode, watch notifications, do not disturb, etc.). I've seen a few threads trying to address the issue by mentioning that it might be related to some notification settings, but I can assure that this isn't the case.


The issue happens almost randomly and it affects all of the applications at the same time. Out of the numerous times that it has happened, in one instance it started occurring when the iPhone's memory was almost full; and in the latest case the moment I activated "Do not disturb".


Applications only receive notifications badges for a very brief period of time after you exit them (not close), about 1-2 seconds. After that, they "freeze", and neither push notifications nor badges appear.


I was wondering if anyone has had this kind of issue and if there are any better workarounds rather than having to re-install every application.


Thank you.



[Re-Titled by Moderator]

Posted on Feb 16, 2021 4:59 PM

Reply

Similar questions

3 replies
Question marked as Helpful

Feb 20, 2021 7:57 AM in response to MoonJ.

Hello MoonJ,


Thank you for the reply, unfortunately it didn't solve the issue. I've checked the settings for general notifications as well as the settings per-app. All of them were turned on and none were set to deliver quietly. I took the opportunity to tick off and then on all of the options hoping that it might re-enable the notifications, but there was no success.


It's worth mentioning that it's not just one application that's affected, but several at once. Most stopped having notifications suddenly and at the same time. So far the only way I've managed to get the applications to work as expected was to re-install them, which is a hassle considering how many apps there are installed.


I hope that this information proves helpfull. Thank you.

66 replies

Feb 19, 2021 8:39 AM in response to yagoloco

Hi yagoloco,


We understand you're having recurring issues with notifications, even after restoring your iPhone and setting it up as new. This does seem unusual, have you checked Settings > Notifications to ensure the type of notifications you're expecting are enabled from the apps you expect them from?


If everything looks good there, the following page offers additional helpful information: Use notifications on your iPhone, iPad, and iPod touch


In the Manage Notifications section, you'll find steps to set an apps notifications to Deliver Quietly, is it possible this was unintentionally enabled? If so, when you check the setting, you'll see the option to Deliver Prominently. Tap tap option to re-enable normal notifications.


We hope that helps!

Question marked as Helpful

Feb 20, 2021 7:57 AM in response to MoonJ.

Hello MoonJ,


Thank you for the reply, unfortunately it didn't solve the issue. I've checked the settings for general notifications as well as the settings per-app. All of them were turned on and none were set to deliver quietly. I took the opportunity to tick off and then on all of the options hoping that it might re-enable the notifications, but there was no success.


It's worth mentioning that it's not just one application that's affected, but several at once. Most stopped having notifications suddenly and at the same time. So far the only way I've managed to get the applications to work as expected was to re-install them, which is a hassle considering how many apps there are installed.


I hope that this information proves helpfull. Thank you.

Feb 21, 2021 1:50 PM in response to yagoloco

Small Update:


I went into a Genius Bar specialist as per request of an Apple Support employee. The person attending me ran a diagnostics tests and observed the issue in person. The hardware and the settings of the phone were in good condition, so a report was made. He concluded that it’s likely a bug in iOS.


We couldn’t isolate the cause of it, but we speculated two posible triggers from past experiences. The first one being a large volume of notifications through time causing the problem. The second one being related to the process in which the iPhone frees up memory from cached files. Since every time the issue occurred the memory was almost full, and it affected several apps at the same time; the cleanup process from iOS might be removing or corrupting an important file. However all of the above has no evidence to back it up, it’s only a supposition.


The only solution we found was to re-install the applications for the time being, or resetting the phone to factory settings.

Feb 22, 2021 3:26 PM in response to yagoloco

I also have been having issues with notifications. Notifications do not appear on the lock screen for phone calls missed. (While notifications for Phone app are enabled for Lock Screen, Notification Center, and Banners.) This is not behaving at all like previous versions of iOS.


Like an answering machine that doesn't tell you when you have a message: I never see missed calls unless I accidentally flip from the top of the unlocked screen, revealing... the false Lock Screen where notifications ARE displayed. Click off to see the real lock screen: no notifications.


At times, I will look at the phone while a text message arrives, and is displayed on the Lock Screen. As I'm reading the message, it disappears completely, without touching anything, or unlocking the phone.


Pretty basic to the function of a cell phone: knowing if someone's called you. Along with every other glitchy thing going on with this 12 mini, I'm disheartened. 5 years ago I never had these types of problems happening with iPhone- 6 generations ago!! Please fix this bug.

Feb 22, 2021 3:44 PM in response to absolutelystunning

Yes, I’ve had to do it 4-5 times already. Since you have to re-download everything, the apps then request the notifications again (the pop-up “would you like x to send you notifications”). From there, yes, notifications start working again. But the issue may appear with further use, just as it has happened to me. Restoring from a backup won’t work, unless it is from before the issue started happening.

Feb 28, 2021 7:38 AM in response to yagoloco

Me too I have the same problem.

I have iPhone XS MAX.

On iOS14.4 Line and Facebook notifications stopped working and both the apps are up to date and all the correct notification settings are turned on but I do not receive notifications from these apps. Please fix this iOS 14.4 notification bug Apple.

iPhone notifications not working on iOS 14.4

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.