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User profile for user: Burylov
Burylov Author
User level: Level 1
4 points

Problems with connecting card to Wallet

There is a problem. I’m trying to connect my card with Wallet and I have a mistake. Phone writing me to connect with bank and solve a problem, but Bank said that I need to write you, there is no card in wallet that’s why I can’t delete it and connect again.

iPhone 8, iOS 14

Posted on Feb 16, 2021 9:10 PM

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User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,953 points

Posted on Feb 17, 2021 5:07 AM

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Question marked as Top-ranking reply
User profile for user: askbarnabas
askbarnabas
User level: Level 10
103,953 points

Feb 17, 2021 5:07 AM in response to Burylov

  1. Sometimes if you sign out of your Apple ID and back in it resolves the problem.
  2. Make sure you are using the latest iOS/macOS update.
  3. Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
  4. Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
  5. A passcode is required to use the Wallet app. 
  6. You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
  7. Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
  8. If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support
  9. Apple Pay support can be reached here - Apple Pay Customers


  • If you need to change your default payment in Wallet or have other issues such as the inability to add passes you can go to these links which covers managing Wallet and wallet use.
  • Add and manage passes in Wallet on iPhone - Apple Support, please note that passes cannot be directly added within wallet, except for QR code enabled passes. For everything else, its done either through the associated app, an email, airdrop or a link in a website.
  • If you get an error that you already have the maximum amount of cards in wallet with less than 12 cards (iPhone 8 or later) 8 Cards (all models earlier than iPhone 8) signing out of your Apple ID and back in usually resolves this issue.
  • If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card. 
  • If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
  • How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
  • Manage the cards that you use with Apple Pay - Apple Support


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Problems with connecting card to Wallet

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