Dial pad while on a call
I have the iPhone 11 Pro and have recently not been able to use the dial pad while on a call when prompted to press said number option. Anyone know why?
iPhone 11 Pro, iOS 14
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Eric--F
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Community Specialist
Hi there B__walker,
We understand you're having some trouble responding to touchtone prompts on your iPhone. Normally, while on a call, you can tap the "Keypad" option shown on the screen, and the keypad will appear, so you can tap the necessary digits.
Are you unable to access the keypad, or are you not getting a response when you tap a digit?
If you haven't yet, restarting your iPhone normally may be a step worth trying: Restart your iPhone
You can test the functionality by dialing your own number, which typically calls your voicemail box.
If there's no change after restarting, provide as much info as possible about what happens when you try. The more info you can provide, the better the chances a member of the community will be able to provide a helpful response.
Cheers!