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Why is my sons Mac keeps showing a folder with a question mark

Folder with question mark what is this about?

Posted on Feb 17, 2021 2:40 PM

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Question marked as Top-ranking reply

Posted on Feb 17, 2021 6:09 PM

Hi MeSanginSista,


A folder with a question mark indicates that your Mac forgot where to start up from.


Try resetting NVRAM. If that doesn't work, try these steps:


  1. Power on your Mac while holding down the Option key.
  2. Release the key when your startup disk appears, or when you're prompted to connect to a Wi-Fi network.
  3. If your startup disk appears (usually Macintosh HD), hold down the Control key as you hit Enter (Return).
  4. If you don't see your startup disk, please let me know.
1 reply
Question marked as Top-ranking reply

Feb 17, 2021 6:09 PM in response to MeSanginSista

Hi MeSanginSista,


A folder with a question mark indicates that your Mac forgot where to start up from.


Try resetting NVRAM. If that doesn't work, try these steps:


  1. Power on your Mac while holding down the Option key.
  2. Release the key when your startup disk appears, or when you're prompted to connect to a Wi-Fi network.
  3. If your startup disk appears (usually Macintosh HD), hold down the Control key as you hit Enter (Return).
  4. If you don't see your startup disk, please let me know.

Why is my sons Mac keeps showing a folder with a question mark

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