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Passcode unknown.

Hi, my grandma got an iphone 7 from her friend about a year ago. She doesn’t normally use a passcode on it, but this morning she woke up and it looked like the phone had been reset. All of her calls were showing up as numbers instead of contacts, ones that she definitely had in her phone. The screen was asking her for a 6 digit passcode that she doesn’t usually have to use. She didn’t reset the phone, it just automatically updated. She doesn’t know the passcode, meaning she can’t get into her phone. What should she do?

iPhone 7

Posted on Feb 17, 2021 6:35 PM

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Posted on Feb 17, 2021 6:39 PM

The only thing she can do is restore the phone using a computer. The process will erase the device. Later she can restore her data from a recent back-up. Instructions in this link...

If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

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Passcode unknown.

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