How to reset an ipad mini that I purchased that is disabled?

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How to reset an ipad mini that I purchased that is disabled?

I purchased an ipad Model# A1432 and have been trying to factory reset it. My friend didn't know her passcode, I assume, and it is now disabled. Is it even possible to factory reset the device or did I purchase a paper weight for my office? I have attempted to power off and then hold down the "Home" button while I plug the device into my laptop, but have not been successful in the ipad resetting. Am I not doing something correctly?? I am definitely Apple product challenged.

Thank you in advance.

iPad mini Wi-Fi

Posted on Feb 17, 2021 5:36 PM

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Answer 1

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Michael Black

Level 10

80,647 points

Feb 17, 2021 5:40 PM in response to smalltwngirlnOk

You need to erase it by restoring it with iTunes on a Windows PC or Mac (use finder with any Mac running MacOS Catalina or Big Sur). Erasing a device by restoring it is the only mechanism to reset a disabled device.

See the directions in -> If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support

Your friend may still need to disable action lock though before you can use it. If so, show her this document -> How to remove Activation Lock - Apple Support

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How to reset an ipad mini that I purchased that is disabled?

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