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27 iMac 2020 screen turns black and bugs

Hello, I own a 27 inch iMac 2020 with another monitor DELL P2719H.


This is like the fourth time both screens turn black, the computer bugs and I have to manually restart.

It only happens when Im watching a fullscreen video in safari.


Does anyone know what the problem or the solution is?

I'll really appreciate any help!


Here's a link to a YouTube video showing what happens:

https://youtu.be/PD7BuDatjkQ

iMac Line (2012 and Later)

Posted on Feb 17, 2021 6:09 PM

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Question marked as Best answer

Hey Dannygomez11,


It sounds like you're having an issue with displays and your iMac. We can understand wanting to get that resolved. We want to help.


We'd suggest trying an NVRAM reset on your Mac. This article explains how: Reset NVRAM or PRAM on your Mac


Thanks!


Posted on Feb 20, 2021 2:08 PM

2 replies

27 iMac 2020 screen turns black and bugs

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