Start up has frozen on my new ipad air. It won't let me update my apple id settings or finish setting up my ipad

Start up has frozen on my new ipad air. It won't let me update my apple id settings or finish setting up my ipad


iPad Air Wi-Fi

Posted on Feb 18, 2021 2:30 PM

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Question marked as Top-ranking reply

Posted on Feb 21, 2021 7:52 AM

Hi henningsenp,


Thanks for coming to Apple Support Communities for help with your frozen iPad Air.


We'd recommend trying a force restart and starting the set-up process over: If your iPhone, iPad, or iPod touch won't turn on or is frozen.


"iPad models that don't have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts."


Have a fantastic day!


2 replies
Question marked as Top-ranking reply

Feb 21, 2021 7:52 AM in response to henningsenp

Hi henningsenp,


Thanks for coming to Apple Support Communities for help with your frozen iPad Air.


We'd recommend trying a force restart and starting the set-up process over: If your iPhone, iPad, or iPod touch won't turn on or is frozen.


"iPad models that don't have a Home button: Press and quickly release the Volume Up button. Press and quickly release the Volume Down button. Then press and hold the Power button until the device restarts."


Have a fantastic day!


Feb 21, 2021 7:58 AM in response to henningsenp

If iPad isn’t responding, do one of the following:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.




If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.

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Start up has frozen on my new ipad air. It won't let me update my apple id settings or finish setting up my ipad

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