Request Refund for app store, but no receipt

A minor used my phone and purchased upgrades in a game on my phone without permission. I am trying to request a refund. The purchase are showing up in my purchase history (no longer pending), but I get the message "This purchase doesn't have a receipt". This is on 7 purchase all made today totaling $60+. I have emailed receipts for all of these purchases, but they are not being shown with the request refund page. How can I request the refund without the receipts?

Posted on Feb 19, 2021 6:14 PM

Reply
1 reply

Feb 20, 2021 8:48 AM in response to shabooya_

Go to this link - How to get a refund and how long it takes. - Apple Community


How to request a refund

  1. Go to reportaproblem.apple.com
  2. Sign in with your Apple ID and password.
  3. If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it.
  4. Follow the instructions on the page to choose the reason why you want a refund and submit your request.


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Request Refund for app store, but no receipt

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