On iPhone XR, the external microphone doesn't work in Instagram broadcasts

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On iPhone XR, the external microphone doesn't work in Instagram broadcasts

I bought an external microphone for conducting live broadcasts on Instagram.

I checked on a simple video recording. Everything is OK. Without a microphone and with it - different sound.

I turn on the microphone in the phone on the air-nothing changes. What's with him, what's without him. And judging by the noise on the recording around, the phone just stops seeing the microphone on the streams...

Very poorly found in the Internet information that this is a common problem with apples, but did not find a solution.

Who knows what to do?

When the phone is on the air on a tripod a kilometer away from the speaker, without an additional microphone, the sound is saved in the g-format...

Thank you in advance for your answer!

iPhone XR

Posted on Feb 20, 2021 8:59 AM

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Answer 1

Feb 22, 2021 1:39 PM in response to justfunk

Hello, justfunk!

Thanks for reaching out to the Apple Support Communities! It sounds like you have an issue using an external microphone with your iPhone. We suggest checking out this article If the microphones on your iPhone aren't working. This will allow you to troubleshoot issues with the external microphone not working properly when connected to your iPhone with an app:

"If the microphone doesn't work in a specific app

Go to Settings > Privacy > Microphone.
Make sure that the app is enabled.
If the app has permission to access your microphone, or if it isn't listed, contact the app developer."

We also recommend checking out this article If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open since the issue seems to be isolated to Instagram. This article will give you steps to take for issues with an app not working properly on your device.

Have a great day!

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