just finished setting up new iphone 12 with ATT but phone cannot send calls and cannot find new phone number from iphone

Just finished setting up new iphone 12 with ATT but phone cannot send calls and cannot find new phone number from iphone

in my iphone setting what is a primary and secondary? Do I enter my new phone number in primary and a backup phone number in secondary?

Posted on Feb 20, 2021 12:00 PM

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Question marked as Top-ranking reply

Posted on Feb 22, 2021 3:21 PM

Hey there daryoo,


Thanks for reaching out to Apple Support Communities. We understand you’re having issues making calls from your new iPhone and would like to know more about the secondary and primary line. We’ll be happy to help.


The primary and secondary numbers are if you have two lines set up with your iPhone. Your iPhone can use Dual SIM. You can read more about this here:


Using Dual SIM with an eSIM


Your number with AT&T should automatically be set. If you’re not able to receive calls, start with the steps here as they could lead to a resolution:


If you can't make or receive calls on your iPhone


Take care.

1 reply
Question marked as Top-ranking reply

Feb 22, 2021 3:21 PM in response to daryoo

Hey there daryoo,


Thanks for reaching out to Apple Support Communities. We understand you’re having issues making calls from your new iPhone and would like to know more about the secondary and primary line. We’ll be happy to help.


The primary and secondary numbers are if you have two lines set up with your iPhone. Your iPhone can use Dual SIM. You can read more about this here:


Using Dual SIM with an eSIM


Your number with AT&T should automatically be set. If you’re not able to receive calls, start with the steps here as they could lead to a resolution:


If you can't make or receive calls on your iPhone


Take care.

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just finished setting up new iphone 12 with ATT but phone cannot send calls and cannot find new phone number from iphone

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