My iPhone is frozen on the Citibank app

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Level 1

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My iPhone is frozen on the Citibank app

My phone is frozen on the Citibank app and keep lodging. Tried to restart, but remains frozen on the the citibank screen. What would be the next step to fix this?

[Re-Titled by Moderator]

Posted on Feb 20, 2021 4:41 PM

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Answer 1

Top-ranking reply

melissa_m77

Community Specialist

Feb 22, 2021 6:24 PM in response to DabaoBobo

Hello DabaoBobo,

Welcome to Apple Support Communities. It sounds like you're having trouble with your iPhone being frozen on the Citibank app. We are happy to share information that may help.

You mentioned that you're unable to restart your iPhone. Try to force it to restart by using the steps here: Force restart iPhone.

If this continues to occur with that app, you'll want to use the steps here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open.

Take care.

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Answer 2

Feb 24, 2021 7:28 PM in response to DabaoBobo

Hello DabaoBobo,

Thank you for following up. If your iPhone is still not working as expected, and you're not able to force it to restart, you'll want to get in touch with Apple Support: Get Support.

Take care.

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Answer 3

DabaoBobo Author

Level 1

10 points

Feb 22, 2021 8:13 PM in response to melissa_m77

Hi, thank you for reply.

I did tried to force restart and turn out it sent few emergency signal/text to my emergency contact because I press too many time on both side of button.. @_@

I have to wait for battery to drain out to restart.

Not sure what wrong with my phone

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My iPhone is frozen on the Citibank app

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