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Level 1

4 points

I cannot turn off or reboot iPhone 12

I cannot turn off or reboot phone. It calls 911 instead. Screen frozen.

[Re-Titled by Moderator]

Posted on Feb 20, 2021 5:31 PM

Top-ranking reply

Level 10

149,214 points

Posted on Feb 20, 2021 6:02 PM

(1) Try and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears and then release the Side button (Can take up to 20 seconds. (DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

Axel F.

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