Why You need to authenticate before accessing this item
How do I do the authentication, I want to access my files?
iPhone 8 Plus
Question marked as
User profile for user:
ryane77
User level:
Community Specialist
Hello unombak,
We understand you're experiencing issues accessing documents in the Files app, and we'd like to share some steps that can help. To get started, ensure you're signed in to your Apple ID correctly as outlined here: Sign in with your Apple ID
You may need to do this if you've recently made any changes to your account. We also recommend restarting as outlined here: Restart your iPhone
We hope this helps!
Take care.