2 Replies Latest reply: Jul 29, 2010 6:42 AM by smw03842
smw03842 Level 1 (0 points)
I can get to the store, but it looks funny.
I click on the purchase button and nothing happens.
I have the most recent version of iTunes.
I even tried re-loading it to see if that would solve the problem.

HP compaq, Windows XP
  • smw03842 Level 1 (0 points)
    One other thing, when I try to access my account I get a "store busy" error.
  • smw03842 Level 1 (0 points)
    Ran the diagnostic and got this:
    Microsoft Windows XP Professional Service Pack 3 (Build 2600)
    Hewlett-Packard HP dc5000 SFF(PJ356UA)
    QuickTime 7.6.6
    FairPlay 1.8.20
    Apple Application Support 1.3
    iPod Updater Library 9.2d4
    CD Driver
    CD Driver DLL
    Apple Mobile Device
    Apple Mobile Device Driver
    Bonjour (214.3)

    iTunes Serial Number 7E339DFFCB014211

    Current user is an administrator.
    The current local date and time is 2010-07-29 09:41:20.
    iTunes is not running in safe mode.
    WebKit accelerated compositing is disabled.
    HDCP is not supported.

    Video Display Information

    Intel(R) 82865G Graphics Controller

    ** External Plug-ins Information **

    No external plug-ins installed.

    Genius ID: c43a153f254ac883494abd09c992b61c

    iPodService is currently running.
    iTunesHelper is currently running.
    Apple Mobile Device service is currently running.

    ** Network Connectivity Tests **

    Network Adapter Information

    Adapter Name: {10276B06-8CDE-471A-9A4B-AAA4B0ED0D11}
    Description: Broadcom NetXtreme Gigabit Ethernet for hp - Packet Scheduler Miniport
    IP Address:
    Subnet Mask:
    Default Gateway:
    DHCP Enabled: Yes
    DHCP Server:
    Lease Obtained: Thu Jul 29 08:13:32 2010

    Lease Expires: Thu Aug 05 08:13:32 2010

    DNS Servers:

    Active Connection: LAN Connection
    Connected: Yes
    Online: Yes
    Using Modem: No
    Using LAN: Yes
    Using Proxy: No
    SSL 3.0 Support: Enabled
    TLS 1.0 Support: Enabled

    Firewall Information

    Windows Firewall is on.
    iTunes is enabled in Windows Firewall.

    Connection attempt to Apple web site was successful.
    Connection attempt to iTunes Store was successful.
    Secure connection attempt to iTunes Store was successful.
    Secure connection attempt to iPhone activation server was successful.
    Last successful store access was 2010-07-29 09:38:17.