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iTunes Store not working

I can get to the store, but it looks funny.
I click on the purchase button and nothing happens.
I have the most recent version of iTunes.
I even tried re-loading it to see if that would solve the problem.
Help!

HP compaq, Windows XP

Posted on Jul 29, 2010 6:34 AM

Reply
2 replies

Jul 29, 2010 6:42 AM in response to smw03842

Ran the diagnostic and got this:
Microsoft Windows XP Professional Service Pack 3 (Build 2600)
Hewlett-Packard HP dc5000 SFF(PJ356UA)
iTunes 9.2.1.5
QuickTime 7.6.6
FairPlay 1.8.20
Apple Application Support 1.3
iPod Updater Library 9.2d4
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.1.0.62
Apple Mobile Device Driver 1.46.0.0
Bonjour 2.0.2.0 (214.3)

iTunes Serial Number 7E339DFFCB014211

Current user is an administrator.
The current local date and time is 2010-07-29 09:41:20.
iTunes is not running in safe mode.
WebKit accelerated compositing is disabled.
HDCP is not supported.

Video Display Information

Intel(R) 82865G Graphics Controller


** External Plug-ins Information **

No external plug-ins installed.

Genius ID: c43a153f254ac883494abd09c992b61c

iPodService 9.2.1.5 is currently running.
iTunesHelper 9.2.1.5 is currently running.
Apple Mobile Device service 3.1.0.0 is currently running.

** Network Connectivity Tests **

Network Adapter Information

Adapter Name: {10276B06-8CDE-471A-9A4B-AAA4B0ED0D11}
Description: Broadcom NetXtreme Gigabit Ethernet for hp - Packet Scheduler Miniport
IP Address: 10.16.56.120
Subnet Mask: 255.255.254.0
Default Gateway: 10.16.56.1
DHCP Enabled: Yes
DHCP Server: 10.16.60.36
Lease Obtained: Thu Jul 29 08:13:32 2010

Lease Expires: Thu Aug 05 08:13:32 2010

DNS Servers: 10.16.40.23
10.16.40.23
10.18.8.20
10.18.8.22

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2010-07-29 09:38:17.

iTunes Store not working

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