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Sounds

I’m no longer able to hear my music on my iPhone. Any other sound comes through but when I try to play my music , no sound .

iPhone XR, iOS 14

Posted on Feb 21, 2021 8:46 AM

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Question marked as Best answer

Hey there Holiday7531,


We'd like to help get your music working correctly on your iPhone, and not just with other sounds.


If anything is currently connected/paired, we recommend disconnecting/unpairing those devices from your iPhone. Afterwards, we recommend a restart: Restart your iPhone


We see you have iOS 14 installed, but the latest is iOS 14.4. You can verify the version number installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.


If you're not using the built-in Music app to play music, we recommend checking for any new app updates with these steps: Update apps or use automatic downloads


Have a good one!

Posted on Feb 23, 2021 9:21 AM

2 replies
Question marked as Best answer

Feb 23, 2021 9:21 AM in response to Holiday7531

Hey there Holiday7531,


We'd like to help get your music working correctly on your iPhone, and not just with other sounds.


If anything is currently connected/paired, we recommend disconnecting/unpairing those devices from your iPhone. Afterwards, we recommend a restart: Restart your iPhone


We see you have iOS 14 installed, but the latest is iOS 14.4. You can verify the version number installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.


If you're not using the built-in Music app to play music, we recommend checking for any new app updates with these steps: Update apps or use automatic downloads


Have a good one!

Sounds

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