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User profile for user: Holiday7531
Holiday7531 Author
User level: Level 1
8 points

Sounds

I’m no longer able to hear my music on my iPhone. Any other sound comes through but when I try to play my music , no sound .

iPhone XR, iOS 14

Posted on Feb 21, 2021 8:46 AM

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User profile for user: Nicholas_B2
Nicholas_B2
User level: Community Specialist

Posted on Feb 23, 2021 9:21 AM

Hey there Holiday7531,


We'd like to help get your music working correctly on your iPhone, and not just with other sounds.


If anything is currently connected/paired, we recommend disconnecting/unpairing those devices from your iPhone. Afterwards, we recommend a restart: Restart your iPhone


We see you have iOS 14 installed, but the latest is iOS 14.4. You can verify the version number installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.


If you're not using the built-in Music app to play music, we recommend checking for any new app updates with these steps: Update apps or use automatic downloads


Have a good one!

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Question marked as Best reply
User profile for user: Nicholas_B2
Nicholas_B2
User level: Community Specialist

Feb 23, 2021 9:21 AM in response to Holiday7531

Hey there Holiday7531,


We'd like to help get your music working correctly on your iPhone, and not just with other sounds.


If anything is currently connected/paired, we recommend disconnecting/unpairing those devices from your iPhone. Afterwards, we recommend a restart: Restart your iPhone


We see you have iOS 14 installed, but the latest is iOS 14.4. You can verify the version number installed within Settings > General > About. Here's a link that'll show how to first back up, then Update your iPhone, iPad, or iPod touch.


If you're not using the built-in Music app to play music, we recommend checking for any new app updates with these steps: Update apps or use automatic downloads


Have a good one!

Reply

Sounds

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