Missing junk mail box on iPhone 11; where is preference

Hi Dblackf2,

We understand you're currently unable to access the Junk folder in the Mail app, and we'd like to help. To get started, which type of email account are you using? Are you able to see the folder if you sign into your account using a web browser instead? These details will help us learn more about the problem and develop our next steps.

The user guide below may also help, if the folder happens to be hidden.

Organize email in Mail on iPhone

Any additional details you can provide will put us in a better position to assist.

Have a great day!

Hi Dblackf2,

We appreciate you following back up with us. Which email account type are you using?

Thanks!