Apple Event: May 7th at 7 am PT
I have dropped my daughters phone and the screen has totally shattered beyond belief and is unusable. She cannot remember if anything is backed up. When she signs into iCloud the code gets sent to her phone which she cannot see. Siri doesn’t work. I am desperately trying to sort this out for her as she has lots of pics on there 😩
iPhone 11
Hello rosanna,
Ah, the unfortunate "If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account" situation described in: Two-factor authentication for Apple ID - https://support.apple.com/HT204915
Read the sections about:
- Trusted phone numbers
- Manage your account > Keep your trusted numbers up to date and add a phone number.
- What if I can't access a trusted device or didn't receive a verification code?
And if necessary:
- If I can't sign in, how do I regain access to my account?
Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.
Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974
As a general suggestion, have multiple trusted devices set up for each Apple ID.
Hello rosanna,
Ah, the unfortunate "If your iPhone is your only trusted device and it is missing or damaged, you will be unable to receive verification codes required to access your account" situation described in: Two-factor authentication for Apple ID - https://support.apple.com/HT204915
Read the sections about:
- Trusted phone numbers
- Manage your account > Keep your trusted numbers up to date and add a phone number.
- What if I can't access a trusted device or didn't receive a verification code?
And if necessary:
- If I can't sign in, how do I regain access to my account?
Sign into your account at https://appleid.apple.com/ and add your new number, then sign out of iCloud and back in again on your devices.
Get a verification code and sign in with two-factor authentication - https://support.apple.com/HT204974
As a general suggestion, have multiple trusted devices set up for each Apple ID.
Broken iPhone 11 screen
