FInder is not showing saved documents.

I have been having this problem where almost everything I save from Word does not show up when I go and look for it in Finder.

The only way I can see the documents in a folder is if I search - .doc - then all the documents I have saved show up. From what I can tell it only happens with Word then again that it the only thing I ever use in my office.

It's crazy that even our office technicians can't figure out how to fix this. Please tell me someone knows a solution. Thank you!

Mac mini, macOS 11.2

Posted on Feb 23, 2021 7:13 AM

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3 replies

Feb 28, 2021 9:30 AM in response to Sciro

Hi Sciro,


Thanks for the information. We recommend checking the "Files and Folders" privacy setting on your Mac. You can access the settings by choosing the Apple menu > System Preferences, click Security & Privacy, then click Privacy. The steps and helpful information can be found in this guide as well: Change Privacy preferences on Mac You'll want to be sure the external hard drive(s) under "Devices" is allowed.


If the issue continues, to help further isolate you can test with a new user account: Set up users, guests, and groups on Mac


We also recommend checking if the documents show as expected when searching with the folder type. The section "Search by the type of items" from the guide here can help: Narrow your search results on Mac


We hope the information helps.


Best!

Feb 24, 2021 4:17 PM in response to Sciro

Hi Sciro,


Thanks for reaching out to Apple Support Communities. It sounds like you're having an issue with searching Word documents with Finder on your Mac. We're happy to assist.


Are the documents you're looking to access stored on an external disk? If so, "If you began your search in a Finder window, the search results include only files and folders on the internal disk." You can find this information and other details from the guide here: If searching your Mac returns unexpected results


If the documents are stored locally, do they show as expected using the Spotlight search?


Keep us posted, on what you find.


Cheers!

Feb 25, 2021 7:43 AM in response to Nicholas_B2

Okay so I noticed most documents save on the internal hard drive of the Mac but when I try to save the document on the external hard drive/ server of the office it shows that it saves but when I go to the folder (external) the document does not appear until I spotlight search it as (.doc)

So I'm thinking the computer and the external server are the problem. I have tried disconnecting from the external hard drive and reconnecting but the files still do not appear unless I spotlight search them.

I am the only one out of all Mac computers in the office who is having this problem. The other Mac computer does not have this problem as often as me.

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FInder is not showing saved documents.

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