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Wifi and Bluetooth

Hello, I’m reaching out because I am having trouble with my iPhone 12 Pro’s WiFi and Bluetooth connection. I’ve had this phone since they first came out and have experienced no problems. The phone randomly froze and restarted yesterday but when restarted, I was unable to turn my WiFi. The button to do so is grey and unresponsive. I also noticed that the Bluetooth will not turn on as well, however, the Bluetooth button is responsive but it’ll turn of after searching for devices for a couple of seconds. I have tried restarting the phone, resetting network setting, and I’ve even factory reset it through my Mac, but the problem still occurs. I’d appreciate any help, thank you. Below I’ve attached a picture of what the buttons look like on my screen.

iPhone 12 Pro, iOS 14

Posted on Feb 23, 2021 7:20 AM

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Question marked as Apple recommended

What happens if you look at them in Settings rather than the Control Center. Can they be turned on there? On the iPhone, wi-fi and Bluetooth are on the same chip. If they both have failed, then is usually an indication of a hardware failure. I suggest that you contact Apple Support to inquire about service. Use the Contact Support link at the top of the page here.

Posted on Feb 23, 2021 7:33 AM

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4 replies
Question marked as Apple recommended

Feb 23, 2021 7:33 AM in response to Ivanalm

What happens if you look at them in Settings rather than the Control Center. Can they be turned on there? On the iPhone, wi-fi and Bluetooth are on the same chip. If they both have failed, then is usually an indication of a hardware failure. I suggest that you contact Apple Support to inquire about service. Use the Contact Support link at the top of the page here.

Question marked as Helpful

Feb 23, 2021 7:55 AM in response to Ivanalm

'll second Chris's observation: Looks like the wi-fi / bluetooth chip failed for some reason.


You will need to take it in to Apple for diagnostics and repair.


Unless there is external damage to the device, this should be covered under warranty and be a free repair or replacement if required.

Wifi and Bluetooth

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