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Cannot make a purchase on new Apple ID account

I am unable to make a purchase through an app with my new Apple ID. I had to create a new one due to my old one being connected with devices I no longer use and I cannot make a purchase

iPad, iPadOS 14

Posted on Feb 23, 2021 6:50 PM

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Question marked as Apple recommended

What happens when you try? Error message(s)?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Posted on Feb 23, 2021 7:15 PM

1 reply
Question marked as Apple recommended

Feb 23, 2021 7:15 PM in response to trishrblair

What happens when you try? Error message(s)?


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.



Cannot make a purchase on new Apple ID account

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