If Apple able to help me locate a pair of stole AirPods Pro with the serial number and purchase receipt
Is Apple able to help locate a stolen pair of AirPods Pro with the serial number and purchase receipt?
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Hello Ksummers123,
The only way Apple can assist you with that is a feature they already include with the airpods, if you have set it up in advance. Read this support document please:
To learn 'How to find your lost AirPods, AirPods Pro, or AirPods Max,' click here --> https://support.apple.com/HT207581
"Find My is the only way that you can track or locate a lost or missing device. There is no other Apple service that can find, track, or otherwise flag your device for you." ALL the requirements must be fulfilled for Find My to even have a chance to work.
- Find My [device] must have been set up before they went missing.
- They must be in range (<300') or all you will see is "last location".
- They must be charged (see the link for details).
- They are not inside their Charging Case (Airpods Max Smart Case is not the same thing.).
- They have not been reset by somebody who found them.
- To find a single Airpod, put the one you have in the charging case first.
- You cannot track a lost case with Find My.