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User profile for user: Luix02
Luix02 Author
User level: Level 1
4 points

Is my AirPods not genuine if there is no firmware information available in the settings?

Is it possible that the AirPods is not genuine if there is no firmware information available in the settings? My iPhone is running the latest IOS version (IOS 14.4) by the time of publication of this post. I already checked the serial numbers in the box, charging case, and the AirPods itself and everything seems to be legit. Is the serial number from the box is enough to identify whether the AirPods is genuine.

Posted on Feb 24, 2021 8:20 AM

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Question marked as Top-ranking reply
User profile for user: MrBill3
MrBill3
User level: Level 10
103,984 points

Posted on Feb 24, 2021 3:53 PM

Hello,

Yes, enter the serial number from the box into this link:

Check Your Service and Support Coverage

Good luck.

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Is my AirPods not genuine if there is no firmware information available in the settings?

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