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Unlocking a iPad

Ok so I had an iPad that was under a Apple ID we forgot the password to, and we couldn’t rest it because the email because the person that added his Apple ID was not very his self due to personal issues. So he doesn’t remember a thing about it so he can’t reset it because he used different everything including personal info. Then my younger brother decided to change the password and forgot it because it was his. We got it reset but we couldn’t open it, because it needed us to put in the old Apple ID. Is anyone else dealing with the same problem or has any idea what to do.

Posted on Feb 24, 2021 6:16 PM

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Question marked as Top-ranking reply

Posted on Feb 24, 2021 6:44 PM

Without the Apple ID and Password of the original owner who set up the iPad, you will not be able to get past the Activation Lock which is a theft prevention feature. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. There is a lengthy process for accessing a family member's account as described in this link...

How to request access to a deceased family member's Apple accounts - Apple Support

Information about Activation Lock...

How to remove Activation Lock - Apple Support

3 replies
Question marked as Top-ranking reply

Feb 24, 2021 6:44 PM in response to Slick_io

Without the Apple ID and Password of the original owner who set up the iPad, you will not be able to get past the Activation Lock which is a theft prevention feature. We cannot help and Apple will not unless you can provide the original receipt clearly showing the serial number. There is a lengthy process for accessing a family member's account as described in this link...

How to request access to a deceased family member's Apple accounts - Apple Support

Information about Activation Lock...

How to remove Activation Lock - Apple Support

Unlocking a iPad

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