Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iMessage, FaceTime

I can’t use iMessage and FaceTime

my phone number isn’t connecting

iPhone XR, iOS 14

Posted on Feb 25, 2021 12:34 AM

Reply
Question marked as Best reply

Posted on Feb 25, 2021 1:00 AM

Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you to know whether you have an SMS plan enabled at least for One SMS


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)



See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on (Watch the GIF hereunder)


1 reply
Question marked as Best reply

Feb 25, 2021 1:00 AM in response to oksana147

Contact your Carrier (Cellular Service Provider) The agency who issued the SIM to you to know whether you have an SMS plan enabled at least for One SMS


If your iPhone is used with a carrier not found in the wireless carrier articles, make sure you can send and receive international SMS. (One SMS Only)



See the pic below


4 Step Process --> Turn off and restart iMessage and FaceTime (The order/sequence is very important)

  1. Go to Settings > Messages and turn off iMessage.
  2. Go to Settings > FaceTime and turn off FaceTime.
  3. Restart your device.
  4. Turn iMessage and FaceTime back on (Watch the GIF hereunder)


iMessage, FaceTime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.